Basic Queries
What types of makeup brushes do you offer?
We offer a variety of makeup brushes, including foundation brushes, powder brushes, contour brushes, eyeshadow brushes, blending brushes, and complete brush sets for both beginners and professionals.
Do you use amicable brush material?
Currently, we are using vegan & cruelty-free brushes. However, if we may use any material which cannot be classified as vegetarian or vegan, then we shall mention this on the product-page.
Do you offer brush sets for professionals?
Yes, we have exclusive brush sets designed for professional makeup artists, ensuring premium quality and precision.
Ordering & Payment
How do I place an order?
Simply browse our collection, add your favorite brushes to the cart, and proceed to checkout. You can create an account or checkout as a guest.
What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, PayPal, and digital wallets like Google Pay and Apple Pay.
Can I modify or cancel my order after placing it?
Once an order is placed, modifications or cancellations are possible only within the first 12 hours. Please contact our customer support immediately if you need changes.
Shipping & Delivery
Do you offer free shipping?
Yes, we accept orders for Pan-India shipping and, when the cart value is above Rs 750, we waive-off the delivery charges too.
How long does shipping take?
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
How can I track my order?
Once your order is shipped, you will receive details. You can also check the status in the “My Orders” section of your account.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery for unused and unopened items. The product must be in its original packaging.
How do I request a return?
Contact our support team with your order details and reason for return. We will guide you through the process.
12. Do you offer refunds or exchanges?
Yes! Refunds are processed once we receive the returned item. Exchanges are possible for damaged or defective products.
Product Care & Maintenance
How do I clean my makeup brushes?
Use a mild brush cleanser or baby shampoo with lukewarm water. Gently swirl the brushes and rinse thoroughly. Let them air-dry completely before use.
How often should I clean my brushes?
For personal use, clean them once a week. Professional makeup artists should clean brushes after every use to maintain hygiene.
How long do your brushes last?
With proper care, our brushes can last 2-3 years or more! Regular cleaning and storage in a dry place help maintain their quality.
Customer Support
How can I contact customer support?
You can reach us via:
Email: [email protected]
Live Chat: Available on our website from 10 AM – 6 PM (Mon-Sat)
Do you offer discounts or loyalty programs?
Yes! Sign up for our newsletter to get exclusive offers.
Can I become a brand ambassador or affiliate?
Absolutely! We have a partnership program for beauty influencers and makeup artists. Please send a DM on our Instagram account